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The Velocity Networks Call Center solution is comprised of features from the Hosted VoIP platform in addition to Agent and Supervisor client applications. These features, when configured to work in a complementary fashion, provide a feature-rich VoIP Call Center solution. In addition, the configuration options allow the solution to be implemented in a variety of ways. This solution document concentrates on a Call Center that is fronted by an interactive voice response (IVR) system that routes the calls to multiple ACDs.